Shipping
Free Doorstep Delivery for orders above $60 (Singapore orders)
Singpost Registered mail will be free for orders above $60.
We only provide Singpost registered mail deliveries. No self-collection at the moment.
It is our goal to ship all orders Monday through Friday within 8 working days if you select "PRIORITY EXPRESS" at checkout or 14 working days for normal free shipping.
*Working days excludes Saturdays, Sundays and Public Holidays.
International Shipping (Outside of Singapore)
- PLEASE NOTE: All International orders are subject to duties/customs taxes on delivery (DDU), customs fees are at the expense of the customer. The customer is responsible to know the customs policy unique to their country.
- Late Arrival: Please follow the tracking number associated with your order sent in the shipping confirmation. If the package is pending please check with your local Customs Office as it may be held there. This is the responsibility of the customer and we are not liable if the package is sent back because of lack of communication with Customs.
- Packages returned to us due to refusal to pay duties/customs taxes or lack of communication will be deducted for the amount of return shipping, any taxes imposed on return to Singapore and a $15 restocking fee.
International Return Policy (Outside of Singapore)
- International returns are at the expense of the customer including Repairs and Replacements under our 60-day warranty.
- We are not liable for lost returns, under any circumstances.
- Our system is not capable of processing return labels for international shipments.
- We recommend using a shipping courier with tracking services to ensure the shipment of your return.
Any further questions let us know at hi@sparkzcustoms.com
